10 Year Limited Warranty

Your Granite or Quartz countertop is backed by a 10 year limited warranty on manufactured deficiencies. Your countertop is also backed by a 10 year limited warranty, which covers the fabrication and installation from the time it is originally installed.

Warranty Terms

We will either repair or replace, at our discretion, the countertop piece if it fails due to any manufactured defect during the first 10 years after initial installation. This warranty does not cover countertops that have been subjected to chemical or physical abuse. This warranty also does not cover countertops that have been moved from their original installed location, and it does not cover the natural characteristics of the stone, which include, but are not limited to, color variations, water lines or surface marks. This warranty also does not cover damage to your countertop caused by items out of anyone's control, such as house settlement (the primary cause of cracks that form in the stone after installation), fires, tornados or other acts of nature.

Care and Maintenance

The countertops must be cared for in accordance with the guidelines set forth in order for the warranty to be valid.

Granite Care and Maintenance

Clean granite surfaces with a few drops of neutral cleaner, stone soap or a mild liquid dishwashing detergent and warm water. Use a clean rag for best results. Too much cleaner or soap will leave a film and cause streaks. Do not use products that contain lemon, vinegar or other acids on the granite as the high acid content may etch the surface. Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth. Change the rinse water frequently. Do not use scouring powders or creams; these products contain abrasives that may scratch the surface. In bath and other wet areas soap scum can be minimized by using a squeegee after each use. To remove soap scum, use a non-acidic soap scum remover. Frequent or over use of an ammonia solution may eventually dull the surface of the stone.

Do:

• Dust the surface frequently.
• Clean surfaces with mild detergent or stone soap.
• Thoroughly rinse and dry the surface after washing.
• Blot up spills immediately.
• Seal stone every 2 years for a long term gloss.

Do Not:

• Use vinegar, lemon juice or other cleaners containing acids.
• Use cleaners that contain acid such as bathroom, grout or other tub and tile cleaners.
• Use abrasive cleaners such as dry cleansers or soft cleansers.
• Mix bleach and ammonia - this combination creates a toxic and lethal gas.

Quartz Counter Care and Maintenance

• Use a soft sponge or dishcloth and warm water to clean the counter.
• For stubborn or greasy messes, add a gentle liquid cleanser or dish soap.
• Never use abrasive cleaners, scrub sponges, or metallic pads, as these may dull the surface; additionally, some common household cleaners with very high or low pH levels may discolor quartz countertops.
• Unlike granite, quartz does not require sealing. Under normal conditions, quartz is burn-resistant – but it is still best to use a trivet or hot pad underneath any heat-generating devices such as hot pans or crock-pots. Also, be aware that sudden changes in temperature, especially near an edge or cutout, may cause the countertop to crack.

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We take pride in our workmanship and want your project to remain a Work of Art for many years to come.

 

What is Covered by the Warranty

Rock Solid Creations, Inc. warrants that all of its work substantially conforms to the manufacturer's recommendations and follows industry standards and quality guidelines and that, upon notice from customer, it will correct any faults related to defective workmanship or mis-application of the product at no additional cost to the customer. For a period of ten (10) years from the date of substantial completion of the work, upon notice to Rock Solid Creations, Inc. and only if the work is determined to have been performed in a manner inconsistent with industry standards, we will resolve such defective work. If the warranty work requires the replacement of a product that is no longer available, the customer agrees to accept a reasonable product match.

What is Not Covered

This Limited Warranty does not cover the following items:

1. Any installation defect that was apparent or ascertainable at the time the work was completed but was not promptly reported to Rock Solid Creations, Inc.
2. Damage related to subsequent alterations, misuse or abuse of the covered items by any person other than Rock Solid Creations, Inc.
3. Damage resulting from fires, storms, electrical malfunctions, accidents, floods, sub-grade moisture conditions, leaks, structure foundation movement or any disaster condition.
4. Damage related to customer's failure to observe any instructions from Rock Solid Creations, Inc. and/or requirements of the manufacturer with respect to the product.
5. Any item furnished by the customer
6. The installation of odd lots, close-outs or unwarranted products.

Tile is known for its water resistance and easy cleaning. With the right maintenance routine, your tile floors, walls, and countertops will look great and last for years.

Basic Maintenance

Sweep or vacuum floors to remove any dust or debris before using any cleaning products. Damp-mop your tile floor at least once each week (more frequently for heavy traffic areas) to decrease wear and abrasion from grit and soil.

Glazed Tile

Clean regularly with an all-purpose, non-oil-based household cleaner that's compatible with cleaning grout joints. Use an everyday multipurpose spray cleaner to remove soap scum, hard water deposits, and mildew on wall tiles in your bath or shower.

Unglazed Tile

Use concentrated tile cleaners that have a neutral pH for regular cleaning. These will safely remove grease, oils, and normal spills—just check to be sure the cleaner is intended for the application, use, and traffic level. Clean glass tile with any nonabrasive cleaner recommended for either glass or tile.

Tips for Preventing Damage

• Test scouring powders and sealants on a small area before cleaning the full area.
• Use a sealer on grout joints shortly after installation and use products compatible with cleaning grout joints.
• After cleaning, rinse the entire area with clear water to remove any cleaning solution residue.
• Have any damaged or broken tile removed and replaced only by a qualified tile contractor.

Extra Protection

Invest in high-quality floor mats and protective pads under heavy furniture for an extra layer of protection to your tile floors. Place floor mats at entrances and exits—they collect and trap corrosive substances that can be tracked in, like dirt, sand, oil, grit, asphalt, or even driveway sealer. Placing mats in high-traffic areas—in front of vanities, kitchen sinks, and stoves—is an effective way to reduce tile wear.

What to Avoid

• Any cleaners containing acid or bleach shouldn’t be used for routine maintenance.
• Avoid wax-based cleaners and oil-based detergents, and use sealants on grout joints only.
• Harsh cleaning aids like steel wool pads or any scouring pads containing metal shouldn’t be used on tile.
• Unglazed tile should not be cleaned with an agent that contains color.

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We take pride in our workmanship and want your project to remain a Work of Art for many years to come.

 

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