Professional tile & stone design & installation for central California: 866-369-4604 or 209-962-1813

10 Year Limited Warranty

Your Granite or Quartz countertop is backed by a 10 year limited warranty on manufactured deficiencies. Your countertop is also backed by a 10 year limited warranty, which covers the fabrication and installation from the time it is originally installed.

Warranty Terms

We will either repair or replace, at our discretion, the countertop piece if it fails due to any manufactured defect during the first 10 years after initial installation. This warranty does not cover countertops that have been subjected to chemical or physical abuse. This warranty also does not cover countertops that have been moved from their original installed location, and it does not cover the natural characteristics of the stone, which include, but are not limited to, color variations, water lines or surface marks. This warranty also does not cover damage to your countertop caused by items out of anyone's control, such as house settlement (the primary cause of cracks that form in the stone after installation), fires, tornados or other acts of nature.

Care and Maintenance

The countertops must be cared for in accordance with the guidelines set forth in order for the warranty to be valid.

Granite Care and Maintenance

Clean granite surfaces with a few drops of neutral cleaner, stone soap or a mild liquid dishwashing detergent and warm water. Use a clean rag for best results. Too much cleaner or soap will leave a film and cause streaks. Do not use products that contain lemon, vinegar or other acids on the granite as the high acid content may etch the surface. Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth. Change the rinse water frequently. Do not use scouring powders or creams; these products contain abrasives that may scratch the surface. In bath and other wet areas soap scum can be minimized by using a squeegee after each use. To remove soap scum, use a non-acidic soap scum remover. Frequent or over use of an ammonia solution may eventually dull the surface of the stone.

 

Do:

• Dust the surface frequently.
• Clean surfaces with mild detergent or stone soap.
• Thoroughly rinse and dry the surface after washing.
• Blot up spills immediately.
• Seal stone every 2 years for a long term gloss.

Do Not:

• Use vinegar, lemon juice or other cleaners containing acids.
• Use cleaners that contain acid such as bathroom, grout or other tub and tile cleaners.
• Use abrasive cleaners such as dry cleansers or soft cleansers.
• Mix bleach and ammonia - this combination creates a toxic and lethal gas.

Quartz Counter Care and Maintenance

• Use a soft sponge or dishcloth and warm water to clean the counter.
• For stubborn or greasy messes, add a gentle liquid cleanser or dish soap.
• Never use abrasive cleaners, scrub sponges, or metallic pads, as these may dull the surface; additionally, some common household cleaners with very high or low pH levels may discolor quartz countertops.
• Unlike granite, quartz does not require sealing. Under normal conditions, quartz is burn-resistant – but it is still best to use a trivet or hot pad underneath any heat-generating devices such as hot pans or crock-pots. Also, be aware that sudden changes in temperature, especially near an edge or cutout, may cause the countertop to crack.